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Salesforce Field Service Specialist

From first contact
to final handover.
Salesforce that holds up.

We design Salesforce around the way your business actually runs. Not just for the demo, not just for go-live. We build something your team understands, owns, and keeps building on long after we are gone.

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Currently accepting new clients — 2 implementation slots available for Q3 2026
Varsha Tiwari
Varsha Tiwari
Founder · Field Service Architect · 13+ Salesforce Certifications
"I kept seeing the same things break. I built DhiSpark to fix them."
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Years of field service experience
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Industries served
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Salesforce certifications
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Fixed-price delivery
Experience from
Salesforce Certifications
FSL Implementation Expert Agentforce Specialist Strategy Designer Business Analyst Sharing & Visibility Architect AI Associate Platform Developer I Platform App Builder FSL Consultant Service Cloud Consultant Certified Administrator Adv. FSL Accredited Professional Asset 360 Specialist L1
The story behind DhiSpark

Founded on a belief that the right insight at the right moment changes everything.

After more than 15 years inside some of the most demanding field service programmes across utilities, telecoms, healthcare, life sciences, and manufacturing, Varsha Tiwari had seen clearly where these projects break down. Not once, but repeatedly, across industries and platforms. She founded DhiSpark to be the kind of practice those clients deserved but rarely found. One that brings deep operational knowledge, honest advice, and a methodology built around lasting results.

What we believe
Systems that teams understand are systems teams use.
Most project failures are traceable to decisions made before the first line of configuration.
You should own everything we build and be able to improve it without us.
Does this sound familiar?

We work with the people inside these conversations.

Organisations where field operations are central to how the business runs. Where complexity, scale, or legacy systems have made getting it right harder than it should be.

01
"We went through a transformation but I don't know what was built or why. The people who managed it are gone."
Heard repeatedly in discovery sessions with operations leaders
Systems that lack documentation do not just create confusion. They create risk at every handover, every upgrade, every new hire who inherits something they cannot understand.
Documentation gaps
02
"My scheduling and logistics teams don't talk. Every job is a fire drill. At month-end I can't tell you what it cost."
Common pattern across utilities and telecoms accounts
Operational silos do not just cause friction. They hide the true cost of how your field operation runs, and they make every improvement harder to sustain.
Operational silos
03
"The system is built. But nobody's using it. We spent months on this and the team went back to spreadsheets."
The most common post-go-live conversation we have
A system your team does not use is not a failed implementation. It is a successful build of something nobody needed. The failure happened before the first line of configuration was written.
Adoption failure
The expertise behind DhiSpark

Field service experience built across platforms, industries, and two decades.

Varsha Tiwari's career in field service began at Infosys and Ericsson, supporting clients on ClickSoftware when that was the platform the industry ran on. Salesforce Field Service did not yet exist. Field service as a discipline did, and that is where she built her foundation. She deepened her practice through Diabsolut and Nubik (now acquired by Deloitte), and later as a Senior Principal at Slalom, leading complex programmes across healthcare, life sciences, utilities, telecoms, restaurant technologies, and manufacturing. Including M&A field service consolidations and full platform migrations that most consultants encounter only in documentation.

"I built DhiSpark for clients who need someone who has already seen where this road leads. Someone who can help them take the better route."

Companies
InfosysEricssonDiabsolutNubikSlalom
Types of Engagements
ClickSoftware to FSL MigrationM&A Field Service ConsolidationGreenfield FSL ImplementationLegacy System MigrationPlatform Health ReviewAI Specialist
Domains Served
UtilitiesTelecommunicationsHealthcareLife SciencesManufacturingRestaurant TechnologiesFinancial Services
Outcomes that matter

What a well-built field service programme actually delivers.

These are the operational improvements clients see when the system is designed around how the business actually runs.

Figures represent observed outcomes across client engagements and industry benchmarks for well-executed Salesforce Field Service implementations.

35%
Reduction in mean dispatch time
Achieved through optimised scheduling rules and automated work order routing — removing the manual triage that slows operations teams.
28%
Improvement in first-time fix rate
When technicians arrive with the right parts, the right history, and the right instructions — they fix it the first time. Every time.
90%+
User adoption at 90 days post-launch
Because adoption is designed in from day one — not bolted on at go-live. The people doing the work are in the room from the first design session.
40%
Reduction in manual scheduling effort
Automated scheduling policies replace hours of daily manual work — freeing dispatchers to handle exceptions, not routine assignments.
6mo
Typical time to measurable ROI
Fixed-price delivery means no budget surprises. Most clients see measurable operational improvement within six months of go-live.
100%
Programmes delivered on fixed price
Every engagement is scoped and priced before work begins. No T&M surprises. No scope creep billed back to you. One clear number from day one.
What clients say

What colleagues and clients say.

Architect-led delivery means a senior expert is accountable for every decision — not just the kickoff call.

Varsha is a first rate Salesforce Architect, she has deep expertise in Field Service, can configure, code and has embraced Agentforce tools. She is a really good communicator, and seeks to understand the underlying business requirements behind the projects.

AT
Amas Tenumah
Keynote Speaker | Customer Service Evangelist | Author of HOLD

Upcoming super star! Varsha, is one of the most forward thinking persons I know. On our current project, Varsha, leads the technical stream, and has created and improved upon current processes that deal with seamless Onshore/Offshore handover and advanced Deployment strategy.

EW
Erik Wiltier
Enterprise Architect | Founder @Cold Sun Enterprise
Cold Sun Enterprise

I had the pleasure of working with Varsha. She consistently showed an impressive level of commitment and dedication to her role, specifically in regard to successfully delivering to a client. She was a positive addition to every team, showed great leadership by example and brought a relaxed, open, and friendly approach to dealing with people, both clients and team mates.

KK
Kamalesh Kumar
Principal Consultant at Infosys
Infosys
What we have seen. What we do differently.

Three things that break programmes. And how we address them.

Not theory. Patterns that repeat across industries, and the approach built in response.

01
The pattern
You built it. The team went back to spreadsheets.
Every workaround is data leadership cannot see. Every manual step is a risk nobody can measure. This is not a technology problem and it is not a people problem. It is a design problem.
How we approach it
Adoption is not a phase. It is how we build from day one.
Every engagement is designed around the people who live in the system daily. The people doing the work are in the room from the first design session, not handed a training guide at go-live.
Adoption · Change Management
02
The pattern
The demo was perfect. Three months later, the team is on WhatsApp.
The demo was built for the boardroom. Not for the dispatcher rerouting 40 jobs at 6:55am. When a tool makes the job harder, people stop using it. This is a design failure that happened before the first line of configuration was written.
Where every build starts
Not with what the platform can do. With what people need to get work done.
The dispatcher, the field tech, the ops manager. We design for the people at their worst moment, not their best, so the system holds up when it actually matters.
User-centred Design · Field Validation
03
The pattern
You know where you are going. The question is whether the route gets you there.
Most projects stall not because the destination was wrong, but because nobody in the room had seen the road before. Good intentions with the wrong architecture still cost you.
Industry patterns, applied to your context
Two decades of patterns. Applied to your specific situation.
We help you understand where your approach aligns with or diverges from what works. Then we chart the smarter route. The one that avoids the problems most clients only discover mid-project.
Architecture · Strategy · Risk Assessment
How We Engage

Pick the level of involvement that fits where you are.

Not every client needs the same thing. Whether you want us to build, guide, or review, the process is transparent, the price is fixed, and you own everything we produce.

Not sure which path fits your situation?

Tell us where you are — we'll figure it out
Start the conversation

The first 30 minutes cost you nothing.

Tell us where you are and what you are trying to solve. We will come back to you within one business day with a clear view of whether we are the right fit — and what a realistic next step looks like.

No obligation, no follow-up pressure. If we are not the right fit, we will tell you.
Fixed-price proposals — usually within 48 hours of our first conversation.
Or book directly — choose a time that works for you.
Take the Readiness Guide — assess your FSL readiness in 8 minutes.
Free consultation
Tell us about your situation
We respond within one business day. No slides, no pitch — just a direct conversation.

Your information is kept private and never shared. We respond within one business day.

We have your details.

Varsha will review your situation and get back to you within one business day. In the meantime, you can take the Field Service Readiness Guide to get a head start on the conversation.

Ready when you are

One conversation could save your programme months.

Most of the problems we solve were avoidable. The clients who catch them early spend less, move faster, and end up with a system their team actually uses.

Fixed-price delivery 14-day post-live warranty Everything we build is yours
Book a free 30-min call Take the Readiness Guide
Free consultation
30 minutes. No slides. No pitch.
We take the time to understand your north star and where you are today. You leave with a clear view of whether we are the right fit and what a realistic next step looks like.
No obligation, no follow-up pressure Fixed-price proposals — usually within 48 hours 15+ years across 7 industries
Start the conversation